Hightail express fails update#
Hightail express fails download#

Support: we really do apologize for this inconvenience that may have caused you.Its 2 am here How long am I going to be staying up and waiting. While the file said 10 hours the estimate kept going up.

Hightail express fails download#

That I was not going to make my deliverable time due to the ridiculously long download time. I informed Hightail that I was going to miss delivering my files on time to my customer. Richard was the name of the support representative for this part of my support “experience.” Me: *two… Seems like you guys have been having “ISSUES” a lot’.Support: I really do apologize Richard but it is reported that we have an issue with our two servers.Sounds to me like they don’t have enough servers. They finally admitted that there were server problems. After I contacted support (and the company denied any problems) it took a while to get any real answers. But you can only trim things so far until there’s a big problem. #3 The company seems to be trying to cut costs This is despite my tech support contact informing me that hed escalate that issue too. That status page still denies there were ever any problems. There are NUMEROUS reports in your forums of people posting about issues. the last time that page was updated on 12:49 AM. Support: Usually the site updates once there’s a known issue.

Hightail express fails update#

How long does it typically take you to update a status page. Me: I have been having download issues for 8 hours.Support: As of the moment our status page is not yet updated but you can see the update on this link.The support agents I talked to denied any problems, but Im pretty good with the whole Internet thing and was able to show them they did indeed have a problem. The company insists though that every thing has been perfect for months. If you look in their support forums, there are numerous complaints about the service.

Or perhaps it was a scheduled service update that I was warned about.Īt Hightail, the companys status page hasn’t been updated for over four months. This is a quick way to determine if the problem is on my end or theirs. If an online services company has problems (or suspected problems) I’ll check their status page. Clients were asking us if something was wrong with the website. Getting download speeds that are 1-5% of your bandwidth is ridiculous. Your clients and your team expect things to download reasonably fast. Ive edited it down but included the most relevant parts. I used this method to contact them so I’d have a written record of their responses. I excerpted several direct quotes from the company and my support sessions. Let me give you 6 reasons why professionals can’t depend on Hightail to deliver their digital files. It was my experiences in trying to resolve my problems with the company and their lack of professionalism that were the impetus for this review. But my real beef? One would expect for a service that you pay more than $300 a year for that they would provide some real support. But now, nearly one week later, the service is still only delivering downloads at 3.6 Mbps. That was 10+ hours to download a 700 mb file. I was able to download files at less than 1% of my available bandwidth. Yes thats a decimal point in front of the 73. The download speeds at my house are 78 Mbps on average. The file was large (700 MB) but not huge. Last Friday afternoon, one of our team members sent me a file I needed for a client. Last week, the company slipped to download speeds that rival the best of the Internet at least if it was 1992. I have seen delivery speed crawl to ridiculously slow rates. Recently, the service has taken a dramatic turn for the worse. I could set them to auto expire as well as get return receipts once a file was downloaded. Sure, Dropbox works well, but Hightail and YouSendIt were easier to manage and I didn’t need to go in and clean out files. I have also highly recommended it for years as an easy way to share files and send things to clients. I have been a customer of YouSendIt (now Hightail) for at least five years. Many of us need to send large images or video files between clients and team members as part of our jobs. In this case though, I am making an exception based on recent experiences with a company. There are so many great products out there to help photographers. At Photofocus, our general policy is to only review products we like.